MALÜ

Terms & Conditions

Framework

MALÜ ® REAFFIRMS ITS COMMITMENT TO DATA PROTECTION OF ITS CUSTOMERS AND VISITORS OF THIS SITE. THEREFORE, AND IN COMPLIANCE WITH THE PROVISIONS OF THE GENERAL DATA PROTECTION REGULATION (GDPR – REGULATION [EU] 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, OF 27 APRIL 2016), REGARDING THE PROTECTION OF INDIVIDUAL PERSONS WITH REGARD TO THE TREATMENT OF PERSONAL DATA AND THE FREE MOVEMENT OF THESE DATA, MALÜ PROVIDED THE REVISION OF THE TERMS AND CONDITIONS OF USE OF THE ONLINE STORE, AS WELL AS ITS PRIVACY POLICY.

General Terms & Conditions

ACCESS AND NAVIGATION ON THIS SITE ARE SUBJECT TO THESE GENERAL TERMS AND CONDITIONS OF USE, WHICH INTEGRATE THE GENERAL TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE WWW.MALUPETWEAR.PT AND THE PRIVACY AND DATA PROTECTION POLICY PRESENTED BY THE SOCIETY Unicórnio Flamejante Lda., NIPC 516880748, com sede na Tv. Santa Marta, nº1 Ap.3, 1150-300 Portugal, AHEAD DESIGNATED BY MALÜ ®, BY REFERENCE TO THE REGISTERED TRADEMARK.

Introduction

SALES PERFORMED THROUGH THE ONLINE STORE WWW.MALUPETWEAR.PT ASSUME THE ACCEPTANCE, BY THE CUSTOMER, OF THE GENERAL TERMS OF SALE THAT ARE ESTABLISHED IN COMPLIANCE WITH THE LEGISLATION APPLICABLE TO THE ELECTRONIC TRADE SECTOR.

MALÜ RESERVES, HOWEVER, THE RIGHT TO CHANGE THESE GENERAL CONDITIONS OF SALE WITHOUT NOTICE, OBLIGING TO PUBLISH ANY CHANGES ON THIS SITE.

MALÜ IS NOT RESPONSIBLE FOR ANY FACTS ARISING OUT OF THE SITE’S UNAVAILABILITY, WHETHER THE DURATION OF THE SITE, AND YET, THE RESERVE THE RIGHT TO RESTRICT ACCESS TO SOME AREAS OF THE SITE FOR REASONS OF ORDINATION OF ORDINANCE ORDERS. COOL.

CONCEPTS AND DEFINITIONS

CUSTOMER – ANY INDIVIDUAL PERSON WITH A MINIMUM AGE OF 18 YEARS WHO CREATES A CUSTOMER ACCOUNT UNDER THE COMMITMENT THAT ALL THE INFORMATION CONCERNING ITS IDENTIFICATION AND OTHER DATA REQUIRED TO PERFORM AND PROCESS THE RESPECTIVE ORDER ARE TRUE, UPDATED AND COMPLETED. FOR ALL EFFECTS, MALÜ CONSIDERS THAT A COLLECTIVE PERSON IS IDENTIFIED AND INDIVIDUALIZED BY THE CONNECTION BETWEEN ITS SOCIAL NAME, HEADQUARTERS AND THE COLLECTIVE PERSON IDENTIFICATION NUMBER INDICATED AT THE TIME OF CREATING THE RESPECTIVE ACCOUNT.

COOKIE – SMALL FILE SENT TO THE CLIENT’S COMPUTER THAT IS STORED ON YOUR DISK.

WHEN CREATING AN ACCOUNT ON THE SITE, THE CLIENT’S COMPUTER WILL HOLD A COOKIE THAT WILL ALLOW THE CUSTOMER TO BE AUTOMATICALLY IDENTIFIED WHENEVER VISITING THE SITE AGAIN.

COOKIES ARE ALSO USED FOR OUR SYSTEM TO FOLLOW THE CUSTOMER’S STEPS IN A PURCHASE SESSION. IF THE CUSTOMER DOES NOT ACCEPT THE USE OF COOKIES, THEY WILL NOT BE ABLE TO USE THIS SITE.

PERSONAL DATA – INFORMATION RELATING TO AN IDENTIFIED OR IDENTIFIABLE INDIVIDUAL PERSON, IE, THE “DATA HOLDER”, IDENTIFIABLE DIRECTLY OR INDIRECTLY BY REFERENCE TO AN IDENTIFIER (EXAMPLE: NAME, IDENTIFICATION NUMBER; EMAIL ADDRESS; IP ADDRESS; IP ; ETC.).

INTELLECTUAL PROPERTY – ALL INTELLECTUAL PROPERTY RIGHTS IN SOFTWARE AND CONTENT AVAILABLE THROUGH THIS SITE ARE MALÜ PROPERTY AND ARE LICENSED AND PROTECTED BY LAWS AND TREATED WORLDWIDE.

ALL THESE RIGHTS ARE RESERVED TO MALÜ AND ITS SUPPLIERS.

THE CUSTOMER CAN SAVE, PRINT OR PRESENT THE CONTENTS OF THIS SITE FOR YOUR PERSONAL USE ONLY.

THE PUBLICATION, HANDLING, DISTRIBUTION OR REPRODUCTION, IN ANY FORM, OF ANY CONTENT FROM THIS SITE, OR THE CONNECTION OF THE SAME TO ANY BUSINESS OR COMPANY, IS NOT ALLOWED.

DATA PROCESSING – AN OPERATION OR A SET OF OPERATIONS MADE ON PERSONAL DATA OR ON SETS OF PERSONAL DATA, BY AUTOMATED OR NON-AUTOMATED MEDIA, SUCH AS COLLECTION, REGISTRATION, ORGANIZATION, STRUCTURING, CONSERVATION, ADAPTING, RECOVERING, RECOVERING, ADVERTISING, ADVERTISING, RECOVERING, ADVERTISING, RECOVERING, ADVERTISING OR , DISCLOSURE BY TRANSMISSION, DISSEMINATION OR ANY OTHER FORM OF AVAILABILITY, COMPARISON OR INTERCONNECTION, LIMITATION, DELETION OR DESTRUCTION.

RESPONSIBLE FOR DATA PROCESSING – SOCIEDADE COMERCIAL Unicórnio Flamejante Lda., ABOVE BETTER IDENTIFIED.

SITE – INTERNET SITE WWW.MALUPETWEAR.PT, TITLED AND OPERATED BY SOCIEDADE COMERCIAL Unicórnio Flamejante Lda., FOR EFFECTS OF PROMOTION AND SALE OF PRODUCTS OF THAT ONLINE STORE.

Object

THESE GENERAL TERMS AND CONDITIONS OF USE HAVE THE PURPOSE OF DEFINING THE CONDITIONS OF ACCESS TO AND NAVIGATION ON THE SITE BY THE CUSTOMER WHO WANTS TO MAKE PURCHASES IN THE ONLINE STORE. GENERAL SALES CONDITIONS AIM TO REGULATE THE TERMS OF OPERATIONALIZATION OF COMMERCIAL TRANSACTIONS CARRIED OUT BETWEEN MALÜ AND THE CLIENT. THE PRIVACY AND DATA PROTECTION POLICY AIMS TO IDENTIFY PRIVACY PROTECTION MEASURES WITH REGARD TO THE PROCESSING OF PERSONAL DATA AND THE FREE CIRCULATION OF THE DATA OF INDIVIDUAL PERSONS, INCLUDING THE PERSONAL MANAGEMENT TOOLS OF THE PERSONAL PERSONNEL.

I – GENERAL TERMS OF SALE

Order and Purchase Process

Once you have made your purchase, all the items you want to buy have been added to your cart and the next steps will be the completion of the order and payment. To do so:

  • Click the button for the icon with a shopping bag at the top right of the page;
  • Click on the “View Cart” button;
  • Click on the “Checkout” button

Then you must fill in all the necessary data for the delivery of the order, namely Name, Surname, Country, Address, Town, Postcode and E-mail Address.

After completing the order process in the customer’s personal account, the customer has a period, indicated in the selected payment method, to proceed with the payment. After this period, if there is no payment confirmation, the order will be canceled.

PAYMENT METHODS

MALÜ MAKES THE FOLLOWING PAYMENT METHODS FOR PURCHASES IN THE ONLINE STORE:

MBWAY:

THE MBWAY PAYMENT IS PROVIDED BY THE IFTHENPAY ENTITY AND HAS THE GUARANTEE OF CONFIDENTIALITY AND DATA ENCRYPTION.. THE CLIENT ONLY NEED TO GIVE THEIR PHONE NUMBER ASSOCIATED WITH MBWAY AND WILL RECEIVE THE ASK FOR THE PAYMENT IN THE APP.

PAYPAL

PAYPAL PAYMENT IS A SAFE METHOD USED WORLDWIDE. FOR MORE INFORMATION ON THIS PAYMENT METHOD, VISIT WWW.PAYPAL.COM.

CREDIT CARD

PRODUCTS / SERVICES MAY ALSO BE PURCHASED AND PAID USING THE CREDIT CARD. THE PAYMENT SYSTEM IS PROVIDED BY THE STRIPE ENTITY AND HAS THE GUARANTEE OF CONFIDENTIALITY AND DATA ENCRYPTION. MALÜ WILL NOT HOLD PAYMENT DATA, VALIDATING THE PURCHASE ONLY.

PAYMENT BY CREDIT CARD MUST BE DONE IMMEDIATELY, AT THE TIME OF PURCHASE, ACCORDING TO FOLLOWING THE INDICATIONS ON OUR WEBSITE.

MULTIBANCO

MULTIBANCO PAYMENTS MAY BE MADE THROUGH THE MULTIBANCO CASH NETWORK OR THROUGH YOUR HOMEBANKING.

WHEN FINISHING YOUR ORDER, A MULTIBANK REFERENCE WILL BE GENERATED. THE CUSTOMER WILL RECEIVE THIS REFERENCE IN THE ORDER CONFIRMATION E-MAIL.

TO MAKE PAYMENT IN A MULTI-BANK BOX, THE CUSTOMER MUST SELECT THE OPTION “PAYMENT OF SERVICES / PURCHASES” AND INSERT THE CORRESPONDENT ENTITY, REFERENCE AND VALUE.

NOTICE: ONCE THE BANK REFERENCE GENERATED FOR PAYMENT HAS A LIMITED VALIDITY, THE PAYMENT WILL NOT BE CHECKED WITHIN THIS SUMMARY THE ORDER WILL BE VOID.

1.2. DELIVERY PROCESS

ONCE THE PAYMENT OF THE ORDER IS CONFIRMED, THE CUSTOMER WILL RECEIVE A CONFIRMATION E-MAIL WITH THE RESPECTIVE INVOICE.

ORDERS ARE DELIVERED FROM MONDAY TO FRIDAY, EXCEPT FOR LOCAL OR NATIONAL HOLIDAYS, TO THE ADDRESS THE CUSTOMER INDICATES WHEN MAKING THE SAME.

WARNING: IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DELIVERY TIME, AS THE SAME WILL BE CONDITIONED BY THE ROUTE OF THE PORTFOLIO ON THE DAY OF DELIVERY, THE SAME BEING DEFINED BY CTT.

THE PROVISION OF AN INCORRECT OR INCOMPLETE DELIVERY ADDRESS MAY IMPLY THE RETURN OF THE ORDER TO MALÜ AND MAKE ADDITIONAL COSTS TO THE CUSTOMER, SO IT IS RECOMMENDED THAT THIS ALWAYS MAKE SURE THE DELIVERY ADDRESS INDICATED AT THE REGISTRATION OF THE ORDER. AND COMPLETE. ONCE THE ORDER IS REGISTERED, IT IS NOT POSSIBLE TO CHANGE THE DELIVERY ADDRESS, OR THE INDICATED BILLING DATA.

AVAILABLE DELIVERY SERVICES ARE AS FOLLOWS:

CTT

IN CASE OF ABSENCE, A NOTIFICATION WILL BE LEFT FOR THE RECIPIENT TO RAISE THE ORDER AT THE POINT OF MAILS IN YOUR AREA OF RESIDENCE. THE DEADLINE FOR THE WITHDRAWAL OF THE ORDER IS SIX WORKING DAYS FROM THE DATE OF THE DELIVERY ATTEMPT.

IF THE DELIVERY ADDRESS INDICATED BY THE CUSTOMER IS INCORRECT OR INCOMPLETE, CTT’S CONTAINER WILL NOT BE ABLE TO LEAVE A NOTIFICATION TO THE CUSTOMER, SO THE ORDER WILL IMMEDIATELY ENTER IN THE PROCESS OF RETURNING TO MALÜ.

DELIVERY TIMES:

ONCE PAID THE ORDER, MALÜ PET WEAR RESERVES THE RIGHT OF MAXIMUM 5 WORKING DAYS FOR SHIPMENT OF THE ORDER. AFTER THE SHIPMENT OF THE ORDER THE DELIVERY TIMES ARE AS FOLLOWS:

CONTINENTAL PORTUGAL

1 BUSINESS DAY

Madeira AND AZORES

2 WORKING DAYS

EUROPE

3 WORKING DAYS

REST OF THE WORLD

5 WORKING DAYS

WARNING: DELIVERY TIMES ARE INDICATIVE AND, THEREFORE, ARE ONLY CONSIDERED VALID WHEN THERE ARE NO PHYSICAL OR STRUCTURAL IMPEDIMENTS (EXAMPLE: INCORRECT ADDRESSES OR CONTRACTS OF GREATER FORCE, SUCH AS STRUCTURES, LOSS OF CONNECTION, INTERIM). IT DOES NOT INCLUDE THE TIME FOR CUSTOMS CLEARANCE, IF NECESSARY.

VALUE OF SHIPPING

PORTUGAL

Orders above or equal 15€: FREE

ORDER below 15€: 3.45 €

EUROPE

€ 7.10

INTERNATIONAL SCOPE

€ 9,80

SHIPPING REFUNDS

THE QUESTION OF REIMBURSEMENT OF THE SHIPPING ORDERS OF THE ORDER CAN BE ASKED WHEN:

  • I) NO DELIVERY OF THE ORDER FOR REASONS THAT CAN BE MALÜ OR THE CARRIER: THE CUSTOMER WILL BE FULLY REFUNDED OF THE AMOUNT THAT EVENTUALLY PAID. A TEAM COLLABORATOR IN CONTACT WITH THE CUSTOMER TO CONFIRM THE RIGHT TO REFUND AND TO PROVIDE ANY ADDITIONAL CLARIFICATION ON THIS TOPIC.
  • II) ERROR IN THE SHIPPED PRODUCT (S) OR SHIPMENT OF DEFECTIVE PRODUCT (S): THE CUSTOMER WILL BE FULLY REFUNDED FOR THE AMOUNT THAT EVENTUALLY HAVE BEEN PAID UNTIL THE ERROR OR DEFECT IS CHECKED. IN TOTALITY OF PRODUCTS SHIPPED.
  • III) RIGHT TO FREE TERMINATION OF THE CONTRACT: PURSUANT TO THE PROVISIONS OF ARTICLES 10 AND 11 OF THE LEGAL REGIME APPLICABLE TO DISTANCE AND OUTSIDE COMMERCIAL CONTRACTS, THE CUSTOMER MAY EXERCISE THEIR RIGHT OF FREE TERMINATION OF THE 14 TERM OF THE CONTRACT. COUNTED FROM THE DAY YOU ACQUIRE PHYSICAL POSSESSION OF THE ORDERED PRODUCT.
    IN THE EVENT OF A PRE-PAID ORDER BEING RETURNED TO MALÜ FOR REASONS NOT IMPUTABLE TO MALÜ, MALÜ WILL REFUND THE AMOUNT PAID FOR THE SAME, INCLUDING THE COSTS RELATING TO SHIPPING SHIPPING. PRE-PAID ORDERS ARE THOSE PAID FOR PAYPAL, CREDIT CARD OR MULTIBANCO.

THE REFUND TO THE CUSTOMER WILL BE MADE THROUGH A REFUND COUPON THAT CAN BE USED IN A FUTURE ORDER. THE COUPON WILL HAVE A VALIDITY OF 12 MONTHS FROM THE DATE OF CREATION OF THE SAME. AFTER THIS TERM, THERE WILL BE NO PLACE FOR ANY TYPE OF REFUND.

IF THE REASON FOR THE DELIVERY HAS NOT BEEN MADE AND THE ORDER RETURN IS WITH THE TRANSITARY’S RESPONSIBILITY, INDEPENDENTLY OF THE CHOICE PAYMENT METHOD, THE CUSTOMER SHALL HAVE TO SUBMIT A WRITTEN CLAIM THAT WILL BE ANALYZED BY THE TRANSIT. IF THE PROBLEM WITH THE DELIVERY HAS BEEN CAUSED BY AN INCORRECT OR INCOMPLETE ADDRESS, THE CUSTOMER MUST ATTACH A PROOF OF ADDRESS (EXAMPLE, ELECTRICITY ACCOUNT, WATER OR GAS) TO THE CLAIM.

CANCELLATION OF ORDERS

AS SOON AS THE ORDER IS COMPLETED AND THE PAYMENT FORM IS CHOSEN, CANCELLATION OF THE ORDER IS NOT POSSIBLE.

1.3 RETURN AND EXCHANGE PROCEDURE

RETURNS

IF THE CUSTOMER WANTS TO RETURN ONE OR MORE ITEMS, THEY CAN DO IT WITHIN 14 DAYS AFTER THE ORDER IS RECEIVED, SINCE THE PRODUCTS ARE INTACT, SEALED, COMPLETE AND WITHIN THE ORIGINAL PACKAGE, WHICH CANNOT BE DAMAGED, ALTER OR RISKED. THE CUSTOMER MUST ENSURE THAT THE ITEM (S) RETURNED (S) ARRIVES (M) TO THE FACILITIES BELOW INDICATED WITHIN 28 DAYS OF THE DELIVERY.

TO EXERCISE THEIR RIGHT TO RETURN, THE CUSTOMER SHOULD CONTACT MALÜ THROUGH THE E-MAIL [email protected], SPECIFYING THE ORDER NUMBER, DESCRIPTION OR REFERENCE OF THE PRODUCT (S) IT WANTS TO RETURN. IF MALÜ ERROR, PHOTOS OF THE PRODUCT IN QUESTION MUST BE SENT. THE REFUND WILL BE MADE THROUGH A REFUND COUPON, WHICH HAS A VALIDITY OF 12 MONTHS FROM THE DATE OF ITS ISSUE. AFTER THIS TERM, THERE WILL BE NO PLACE FOR A NEW REFUND.

THE CUSTOMER WILL ALSO HAVE ATTENTION IF THE PRODUCT THAT HE WANTS TO RETURN WAS PURCHASED UNDER SOME PROMOTIONAL CAMPAIGN AND IF, FOR THAT REASON, HE BENEFITED FROM ANY OFFER PRODUCT. IF IT WAS THE CASE, YOU MUST RETURN NOT ONLY THE PRODUCT IN QUESTION, BUT ALSO THE OFFER THAT WAS ASSIGNED TO YOU WITH YOUR PURCHASE. BOTH PRODUCTS MUST COMPLY WITH THE PREVIOUSLY MENTIONED GUIDELINES.

ONLY IT IS POSSIBLE TO RETURN A SET IN ITS ENTIRETY. IF THE CUSTOMER WANTS TO RETURN A PRODUCT THAT BELONGS TO A SET, SHALL RETURN ALL PRODUCTS THAT CONSTITUTE THIS SAME SET. ALL PRODUCTS MUST COMPLY WITH THE PREVIOUSLY REFERRED GUIDELINES.

THE ARTICLE (S) MUST BE RETURNED TO THE FOLLOWING ADDRESS: MALÜ PET WEAR – Calçada de Santo António 6B 1150-313 Lisboa PORTUGAL.

THE SHIPPING COSTS FOR RETURNS ARE NOT REFUNDS. EXCEPT FOR CASES IN WHICH MALÜ IS NOTIFIED AND CONFIRMING THAT AN ERROR HAS OCCURRED IN THE PRODUCT (S) SHIPPED, MALÜ WILL BEAR THE COSTS OF RETURN THAT WILL BE RETURNED WITH THE GREATEST BRIEF TO THE CUSTOMER. THE METHOD OF RETURN MAY BE A BANK TRANSFER OR A DISCOUNT COUPON, ONCE AGREED WITH THE CUSTOMER.

RETURNS OF PRODUCTS WITH SIGNS OF BEING USED WILL NOT BE ACCEPTED. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CUSTOM ITEMS (NAME AND / OR NUMBER) OR CUSTOMized ITEMS.

EXCHANGES

THE CUSTOMER MUST RETURN THE ITEMS, REQUEST A REFUND AND MAKE A NEW PURCHASE. REFUND WILL BE MADE THROUGH THE COUPON AND WILL BE LESSER € 3.45 (to portugal only), THE VALUE OF NEW shipping fees.

REFUND METHODS

MALÜ WILL DO THE POSSIBLE TO REFUND THE CUSTOMER QUICKLY, HOWEVER, SAVING, HOWEVER, A MAXIMUM TERM OF 15 DAYS FROM THE RECEIPT OF THE RETURN AT THE ABOVE ADDRESS.

REFUND, regardless of the form of payment, will always be made through a discount coupon to be used in the store. THIS COUPON WILL HAVE A MAXIMUM VALIDITY OF 12 MONTHS AFTER THE DATE OF CREATION OF THE SAME. AFTER THIS TERM, THERE WILL BE NO PLACE FOR ANY TYPE OF REFUND.

1.4 PRODUCT INFORMATION

WE STRICTLY FOLLOW ALL THE NECESSARY PROCEDURES TO ENSURE THAT ALL PRODUCT DETAILS, DESCRIPTIONS AND PRICES PRESENTED ON THE SITE ARE CORRECT.

ALL PRODUCTS, CAMPAIGNS, PROMOTIONS AND OFFERS ARE LIMITED TO THE UNITS ALLOWED FOR THE CAMPAIGN.

IF THERE IS ANY ORDER WHOSE PRODUCT, FOR ANY KIND OF ISSUE, CANNOT BE SHIPPED IN THE TIME ALLOWED, THE CUSTOMER WILL BE CONTACTED TO PROCEDURE TO REFUND OR CHANGE THE ORDER. THIS CASE IS THE ONLY ONE IN WHICH, IN ADDITION TO THE REFUND COUPON, THE CUSTOMER CAN CHOOSE TO BE REFUNDED IN THE ORIGINAL PAYMENT METHOD.

MALÜ RESERVES THE RIGHT TO BE ABLE TO CHANGE PRICES WITHOUT NOTICE.

PAYMENTS ARE ALWAYS MADE IN EUROS, EVEN WHEN PRICES ARE PRESENTED IN OTHER CURRENCIES. SOME BANKING ENTITIES MAY CHARGE EXCHANGE RATES. MALÛ IS TOTALLY OBLIGATED TO THIS FACT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR IT.

MALÜ IS NOT RESPONSIBLE FOR ANY PRODUCT OR SERVICE DISCLOSED BY THIRD PARTIES AND AVAILABLE IN ANY HYPERLINKS AS WELL AS FOR ANY QUALITY OR PERFORMANCE CLAIMS MADE BY THOSE. THE CUSTOMER IS HEREBY WARNED THAT OTHER PAGES ON THE INTERNET, INCLUDING, BUT NOT LIMITED TO, HYPERLINKS OR PAGES WITH A HYPERLINK FOR THIS, MAY CONTAIN MATERIAL OR INFORMATION THAT SOME PEOPLE MAY CONSIDER INAPROPRIATE OR HISNESS, WHICH IS DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY Deceptive, who is defamatory or libelous, who infringes the rights of others or who is in any other way unlawful. MALÜ EXPRESSLY DECLINES ANY RESPONSIBILITY FOR THE CONTENT, LEGALITY, DECENCE OR ACCURACY OF ANY INFORMATION AND ANY PRODUCTS OR SERVICES PRESENT IN ANY LINK OR ANY PAGE WITH A LINK TO THIS.

1.5 NO WASTE POLICY (PNAD)

WITH THIS POLICY ITEMS IN GOOD CONDITION THAT MAY BE RE-USED WILL RIGHT TO ADVANTAGES:

COLLARS, CHESTNUTS AND LIGHTS THAT ARE NOT OUR BRAND CAN BE DELIVERED TO US. AS A COUNTERPARTY A 10% COUPON WILL BE CREATED – FOR ITEM RETURNED – FOR USE IN A PURCHASE. THE COUPON IS FOR SINGLE USE AND IT IS NOT POSSIBLE TO USE MORE THAN ONE COUPON PER PURCHASE. THE COUPON IS VALID FOR 12 MONTHS AND AFTER THE EXPIRATION OF THE SAME IT IS NOT POSSIBLE TO REVIEW THE DISCOUNT.

MALÜ BRAND COLLARS AND BREASTFEEDS, WHEN THEY Cease Serving The Animal, CAN BE PURCHASED WITH THE SAME STANDARD, BUT THE SIZE ABOVE, WITH 50% DISCOUNT IN COUPON ON THE ITEM. THE COUPON WILL ONLY DISCOUNT ON THE ARTICLE IN QUESTION, IS FOR SINGLE USE AND IS VALID FOR 6 MONTHS. AFTER THE EXPIRATION OF THE SAME IT IS NOT POSSIBLE TO REVIEW THE DISCOUNT.

ALL ITEMS SUBMITTED MUST BE IN CONDITION TO BE USED. IF THEY RIP, CUT OR DAMAGE WILL NOT BE REPLACED. NORMAL WEAR IS ACCEPTABLE AND EXPECTED!

DISCOUNT COUPONS WILL BE SENT BY E-MAIL AFTER RECEIVING THE PRODUCTS IN QUESTION IN OUR FACILITIES.

YOU CAN ONLY CHANGE A COLLAR OR PECTORAL OF THE MALÜ BRAND FOR THE SIZE UP TO THE MAXIMUM 9 MONTHS AFTER PURCHASE.

MALÜ PECTORALS / COLLARS ONLY WILL BE REPLACED ONCE. AFTER THIS TIME, THEY CAN BE RETURNED, BUT THE CONDITIONS WILL APPLY AS IF THEY ARE NOT THE BRAND, OR BE THE 10% PER ITEM RETURNED.

PNAD IS EXCLUSIVE TO RESIDENTS IN CONTINENTAL PORTUGAL.

TO START THE PNAD PROCESS, WE ASK YOU TO CONTACT US DIRECTLY THROUGH THE E-MAIL [email protected]

YOU MUST RETURN ITEMS TO THE FOLLOWING ADDRESS:

MALÜ PETWEAR

RUA DO FORNO Nº 11, ABRUNHEIRA

2710-043 SINTRA

WE PLEASE BEFORE YOU SEND US NOTICE THROUGH THE E-MAIL [email protected]

THE SHIPPING FEES OF THE USED ITEMS IS THE CHARGE OF THE CUSTOMER. IF ITEMS ARE NOT BRANDED THE RETRIBUTION WILL BE ONLY THE 10% DISCOUNT COUPON. IF ITEM IS MALÜ BRAND AND MUST BE REPLACED BY AN EQUAL (WITH THE SAME STANDARD), BUT IN THE ABOVE SIZE, MALÜ WILL SEND THE ITEM WITHOUT ADDITIONAL SHIPPING.

IN THE CASE OF THE RETURN OF A MALÜ PRODUCT WITH THE PURPOSE OF ACQUIRING THE ABOVE SIZE, IF THE PATTERN AND SIZE INTENDED BY THE CUSTOMER IS OUT OF STOCK, THE CUSTOMER HAS THE RIGHT TO CHOOSE A DIFFERENT STANDARD FROM THE SAME COLLECTION, WITHOUT THE SAME COLLECTION, CHANGE THE ARTICLE.

ITEMS RETURNED WILL BE DELIVERED BY MALÜ TO ANIMAL HELP INSTITUTIONS THAT CAN GIVE YOU A SECOND LIFE AND MAKE OTHER ANIMALS HAPPY. THIS IS THE REASON FOR WHICH ITEMS MUST BE IN GOOD CONDITION.

MALÜ RESERVES THE RIGHT TO CHANGE THE TERMS AND CONDITIONS OF THE “NO WASTE” POLICY WITHOUT NOTICE, OBLIGING TO PUBLISH ANY CHANGES TO THIS SITE. FOR DOUBTS WE ASK YOU TO READ THE TERMS AND CONDITIONS OR TO CONTACT THROUGH THE E-MAIL [email protected]

1.6 SUGGESTIONS AND COMPLAINTS

THE OPINION OF OUR CUSTOMERS IS VERY IMPORTANT FOR US, AS IT ALLOWS US TO IMPROVE THE SERVICES WE PROVIDE. SO, IF FOR ANY REASON OUR CUSTOMERS ARE NOT SATISFIED WITH THE SAME, OR IF THEY HAVE ANY SUGGESTION, WE APPRECIATE THAT YOU HAVE A FEW MINUTES TO REPORT ANY SITUATION, PREFERENTALLY THROUGH THE EMERGENCY EMERGENCY. . IF THE COMPLAINT IS RELATED TO A SPECIFIC ORDER, CUSTOMERS HAVE 14 DAYS FROM THE RECEIPT OF THE SAME TO CONTACT.

IF THE CUSTOMER HAS RECEIVED A PRODUCT DIFFERENT FROM THAT THE CUSTOMER EFFECTIVELY ORDERED, SHALL HAVE TO ATTACH A VIDEO TO HIS CLAIM OR, AT LEAST, SOME PHOTOS IN WHICH THE DETECTED PROBLEM IS CLEARLY VISIBLE.

IF AT THE TIME OF DELIVERY OF THE ORDER, THE OUTER STATE OF THE BOX IS NOT IN PERFECT CONDITIONS, THE CUSTOMER MUST REJECT THE DELIVERY WITH THE RISK OF WHAT THE COMPLAINT IS NOT ACCEPTED.

1.7 ALTERNATIVE DISPUTE RESOLUTION

IN CASE OF DISPUTE, THE CONSUMER MAY APPEAL TO THE ALTERNATIVE RESOLUTION ENTITIES OF CONSUMPTION IDENTIFIED AT THE CONSUMER PORTAL, ON THE ELECTRONIC SITE www.consumidor.pt, OR THE ONLINE CONSUMPTION DISPUTE RESOLUTION ENTITIES IDENTIFIED ON THE ELECTRONIC SITE https://webgate.ec.europa.eu/odr.

THE CURRENTLY EXISTING ALTERNATIVE DISPUTE RESOLUTION ENTITIES ARE THE FOLLOWING:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo 
Competência genérica 
E-mail: [email protected] 
Web: http://www.arbitragemdeconsumo.org

Centro de Informação, Mediação e arbitragem de Conflitos de Consumo do Algarve 
Área geográfica abrangida – contratos celebrados no Distrito de Faro 
E-mail: [email protected] 
Web: http://www.consumidoronline.pt/

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra 
Área geográfica abrangida – contratos celebrados nos municípios de: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. 
E-mail: [email protected] 
Web: http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa 
Área geográfica de abrangência – contratos celebrados na Área Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira. 
E-mail: [email protected] / [email protected] 
Web: http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto 
Área geográfica de abrangência – contratos celebrados na Área Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia. 
E-mail: [email protected] 
Web: http://www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral 
Área geográfica de abrangência – contratos celebrados nos municípios de: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela. 
E-mail: [email protected] 
Web: http://www.triave.pt

CIAB – Centro de Informação, Arbitragem e Conflitos do Consumo 
Área geográfica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde. 
Email: [email protected] 
Web: http://www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira 
Email: [email protected] 
Web: http://www.srrh.gov-madeira.pt

1.7 WARRANTY

BEING ONE OF THE FUNDAMENTAL RIGHTS OF CONSUMERS THE ACCESS TO GOODS AND SERVICES CORRESPONDING TO CONTRACTORS AND WITH THE GUARANTEE OF CORRECT OPERATION, MALÜ WILL GUARANTEE, FOR A PERIOD OF 24 MONTHS FROM THE PURCHASE DATE (EXCEPT IN THE CASE OF PERISHABLE GOODS) THE QUALITY OF YOUR PRODUCTS, OFFERING TO CUSTOMERS, IN CASES WHERE LEGITIMATE IS DETERMINED, ONE OF THE FOLLOWING SOLUTIONS, BY THIS ORDER:

REPAIR OF THE DAMAGED PROPERTY, GUARANTEING THE CORRECT OPERATION AND / OR FINAL QUALITY;

EXCHANGE OF GOOD FOR EQUAL GOOD;

EXCHANGE OF THE GOOD FOR A SIMILAR GOOD IN CHARACTERISTICS AND PURPOSE, SINCE AGREED WITH THE CLIENT;

TERMINATION OF THE CONTRACT AND RESULTING REFUND IF NONE OF THE PREVIOUS OPTIONS ARE POSSIBLE.

THE EXERCISE OF THE RIGHT TO WARRANTY BY THE CUSTOMER WILL ALWAYS HAVE A PLACE WITH THE PRESENTATION OF THE E-MAIL CLAIM AND THE RETURN OF THE DAMAGE WELL OR NOT CORRESPONDING TO THE CONTRACTOR.

THE MALÜ TEAM WILL ANALYZE THE ARTICLE CONCERNED WITH A VIEW TO CONFIRMING THE EFFECTIVE RIGHT TO THE GUARANTEE BY THE CUSTOMER, EXCLUDING ALL SITUATIONS WHICH COULD BE RESULTING FROM, BETWEEN:

ABUSE, INTENTIONAL DAMAGE OR NEGLIGENT DAMAGE BY THE CUSTOMER;

NORMAL WEAR OF THE PRODUCT, SINCE WITHIN THE LEVELS EXPECTABLE AND DECLARED BY THE MANUFACTURER;

IMPOSSIBILITY TO PROVIDE THE FAULT OR DEFECT INDICATED BY THE CUSTOMER;

ALL SITUATIONS THAT ARE DETECTED AS FRAUD ATTEMPTS.

AFTER INSPECTION OF THE RECEIVED PRODUCT, THE CUSTOMER WILL BE INFORMED OF THE FOLLOW-UP OF THE ORDER.

IN CASES WHERE THERE IS A WARRANTY EXERCISE, MALÜ WILL PROMOTE THE REPAIR, REPLACEMENT OR REFUND OF THE ARTICLE IN THE SHORTEST SPACE OF TIME POSSIBLE, UP TO THE LIMIT OF 30 DAYS FROM THE NOTIFICATION SUBMITTED BY E-MAIL TO THE CUSTOMER THROUGH THE CUSTOMER. CONFIRMED THE RIGHT TO ACTUATE THE PRODUCT WARRANTY.

THE REFUND OF ANY AMOUNT PAID WILL BE CARRIED OUT THROUGH A COUPON, UNLESS IT IS AGREED DIFFERENTLY WITH THE CUSTOMER.

THESE PROVISIONS DO NOT HARM ANY CONSUMER RIGHTS THAT RESULT DIRECTLY FROM THE LAW IN FORCE.

II – PRIVACY POLICY AND DATA PROTECTION

2.1. INTRODUCTION

YOUR USE OF THIS WEBSITE IS SUBJECT TO THE PRIVACY POLICY BELOW MENTIONED, THE USER SHOULD VERIFY THEIR TERMS IN EACH NEW USE. THIS PRIVACY POLICY IS INTENDED TO PROVIDE YOU WITH ALL THE INFORMATION YOU NEED TO UNDERSTAND OUR PRIVACY PRACTICES.

HOWEVER, IF YOU HAVE ANY QUESTIONS REGARDING OUR PRIVACY PRACTICES AND THIS PRIVACY POLICY MAY POST IT THROUGH THE EMAIL: [email protected]

2.2 OUR POLICY

EVERY USER HAS THE RIGHT TO PROTECT YOUR PERSONAL DATA. MALÜ RESPECTS THE RIGHT OF USERS TO INFORMATION ABOUT THE COLLECTION AND PROCESSING OF YOUR PERSONAL DATA. MALÜ GUARANTEES THAT PERSONAL DATA IS TREATED IN PORTUGAL IN A CORRECT AND LEGAL FORM, IN COMPLIANCE WITH GOOD PRACTICE. THIS SITE HAS BEEN DESIGNED SO THAT THE COLLECTION AND USE OF YOUR PERSONAL DATA IS MINIMAL AND DOES NOT EXCEED THE ORIGINAL INTUIT FOR WHICH IT WAS COLLECTED.

2.3 TREATMENT OF PERSONAL DATA

2.3.1. YOUR PERSONAL DATA IS COLLECTED AND TREATED BY MALÜ, ONLY FOR PURPOSES STRICTLY CONNECTED TO THE USE OF THIS SITE, ITS SERVICES AND THE PURCHASE OF PRODUCTS. HOWEVER, YOUR PERSONAL DATA MAY ALSO BE USED FOR OTHER PROCESSING OPERATIONS WHICH ARE WITHIN THE LIMITS OF THESE USES:

A) WHENEVER PERFORMING A PROCESS TO PURCHASE PRODUCTS SOLD ON THIS WEBSITE, WE COLLECT YOUR PERSONAL DATA (EXAMPLE, PASSWORD, SIZE, EMAIL ADDRESS, DELIVERY ADDRESS, CREDIT CARD NUMBER AND PHONE NUMBER ON PHONE) PURCHASE ONLY FOR SALE, SEPARATION AND TRANSPORTATION OF ORDERED PRODUCTS.

B) WHENEVER REQUESTING SERVICE ASSISTANCE WE COLLECT YOUR PERSONAL DATA (EXAMPLE: NAME, E-MAIL ADDRESS) IN ORDER TO PROVIDE YOU WITH THE ONLINE STORE CUSTOMER SUPPORT SERVICES THAT ARE RELEVANT TO THIS SITE AND TO THE SITE ASSISTANCE;

C) WHENEVER RECORDING A DELIVERY ADDRESS, WE COLLECT YOUR PERSONAL DATA IN ORDER TO SIMPLIFY THE PREPARATION OF YOUR FUTURE ORDERS.

2.3.2 YOUR PERSONAL DATA WILL ONLY BE COMMUNICATED TO THIRD PARTIES WHEN NECESSARY TO PROCESS AN ORDER. YOUR PERSONAL DATA WILL BE DISCLOSED IN THE FOLLOWING CASES:

A) ELECTRONIC PAYMENT SERVICES, THROUGH CREDIT OR DEBIT CARDS;

B) PROCESSING OF ACQUIRED PRODUCTS;

C) SELECT, PACK AND DISPATCH ITEMS;

D) SOLVE QUESTIONS OR DOUBTS RELATED TO THE SALE OF PRODUCTS;

E) PROCESS PAYMENTS FOR PURCHASE OF ITEMS;

F) PROCESSING ITEM RETURNS.

2.4. DISCLOSURE OF YOUR PERSONAL DATA

YOUR PERSONAL DATA MAY BE DISCLOSED TO THIRD PARTIES THAT PROVIDE SPECIFIC SERVICES, AS EXTERNAL ENTITIES CONTRACTED BY MALÜ. ANY DISCLOSURE WILL BE CARRIED OUT WITHOUT EXCEEDING THE PURPOSE FOR WHICH YOUR PERSONAL DATA WAS COLLECTED AND THEN PROCESSED. ADDITIONALLY, YOUR PERSONAL DATA MAY BE DISCLOSED TO THIRD PARTIES, TO:

A) COMPLY WITH APPLICABLE LAWS;

B) RESPOND TO JUDICIAL AND GOVERNMENTAL INVESTIGATIONS;

C) COMPLY WITH VALID LEGAL PROCESSES;

D) PROTECT MALÜ’S RIGHTS OR PROPERTY.

ABOVE ALL, YOUR PERSONAL DATA WILL NOT BE DISCLOSED TO THIRD PARTIES WITHOUT BEING INFORMED OR WITHOUT YOUR CONSENT, WHEN IT IS REQUIRED BY LAW, EXCEPT AS PROVIDED IN THIS DOCUMENT.

2.5. RIGHTS OF DATA HOLDERS

2.5.1. RIGHT TO INFORMATION AND ACCESS TO PERSONAL DATA

AT ANY TIME, THE CUSTOMER MAY REQUIRE INFORMATION ABOUT THE PERSONAL DATA STORED, REGARDING THE CATEGORY OF THE PERSONAL DATA CONCERNED, THE ORIGIN AND THE RECIPIENT (S) OF THE SAME, THE DURATION OF THE CONSERVATION PERIOD AND UNDERLYING PURPOSES, WHETHER WITH RESPECT TO THE IDENTIFICATION OF THE RESPONSIBLE FOR DATA PROCESSING, THE DATA PROTECTION CHARGER AND THE RESPECTIVE CONTACTS.

IN CASE OF EXERCISE MANIFESTLY UNMISSED OR EXCESSIVE OF THE RIGHT TO INFORMATION, MALÜ MAY MAKE DEPENDENT DUTY RESPONSIBLE FOR PAYING A FEE IN THE AMOUNT OF € 100.00 / HOUR (HUNDRED EUROS PER HOUR). THIS AMOUNT MUST BE SETTLED UP WITHIN FIVE WORKING DAYS FROM THE RECEIPT OF PAYMENT INSTRUCTIONS, WHICH WILL BE SENT BY WRITTEN MESSAGE TO THE EMAIL ADDRESS PROVIDED BY THE DATA HOLDER.

2.5.2. RIGHT OF RECTIFICATION AND RIGHT TO DELETE PERSONAL DATA

IF YOU WISH TO EXERCISE YOUR RIGHT TO DATA RECTIFICATION, THE CUSTOMER SHOULD SEND THE RESPECTIVE REQUEST, IDENTIFYING THE DATA TO MODIFY AND THE NEW ENUNCATION OF THE SAME THROUGH E-MAIL SENT TO [email protected] THE CUSTOMER WILL RECEIVE CONFIRMATION, BY THE CHANNEL USED, THAT HIS ORDER WAS RESPONDED AS REQUESTED.

2.6. COOKIES

MALÜ USES AUTOMATIC DATA COLLECTION SYSTEMS AS COOKIES. A “COOKIE” IS A DEVICE TRANSMITTED TO THE HARD DRIVE OF AN INTERNET USER. DESPITE COOKIES DO NOT CONTAIN INTELLIGIBLE INFORMATION, WE ALLOW YOU TO LINK AN INTERNET USER TO YOUR PERSONAL INFORMATION. COOKIES ARE DISSEMINATED BY OUR SERVERS AND NO ONE MAY HAVE ACCESS TO THE INFORMATION IN THEM. ONLY MALÜ HAS ACCESS TO THE INFORMATION COLLECTED BY COOKIES, COLLECTIVELY AND ANONYMOUSLY, IN ORDER TO OPTIMIZE YOUR SERVICES AND THIS WEBSITE FOR THE NEEDS AND PREFERENCES OF THE USER AND FOR THE PREPARATION OF THE WEBSITES TO BE PERSONAL.

ACCEPTANCE OF OUR AUTOMATIC DATA COLLECTION PROCEDURES AND THE USE OF COOKIES IS NECESSARY TO TAKE ADVANTAGE OF THE MANY RESOURCES AND SERVICES OFFERED THROUGH THIS SITE, INCLUDING THE PURCHASE OF PRODUCTS. IF YOU CONFIGURE YOUR BROWSER TO BLOCK OR DELETE COOKIES, WE CANNOT GUARANTEE THAT YOU WILL HAVE ACCESS TO ALL THE FEATURES AND SERVICES OFFERED THROUGH THIS SITE (FOR EXAMPLE, THE COMPUTER MAY NOT BE ABLE TO DISPLAY THE IMAGE OF THE PRODUCT YOU ARE TRYING TO TRY).

WE WILL USE COOKIES FOR FUNCTIONS LIKE BROWSING IN THE CATALOG, PURCHASING PRODUCTS ONLINE AND PROVING SERVICES RESERVED TO REGISTERED USERS.

2.7. LEGISLATION

THE PROCESSING OF PERSONAL DATA BY MALÜ WILL BE CARRIED OUT IN ACCORDANCE WITH THE PORTUGUESE LAW IN FORCE. PRODUCT PURCHASE AND SALE AGREEMENTS THROUGH THIS SITE ARE REGULATED BY PORTUGUESE LAW.

2.8. NOTICES, MODIFICATIONS AND CANCELLATION OF SERVICES

2.8.1 MALÜ RESERVES THE RIGHT TO BE ABLE TO CHANGE OR UPDATE THE TOTALITY OR PARTIES OF THIS PRIVACY POLICY AT ANY TIME, EVEN IF NOT REQUIRED BY APPLICABLE LAWS AND REGULATIONS. ALL CHANGES AND UPDATES WILL ENTER INTO FORCE AFTER THEIR PUBLICATION ON THIS PART OF THE SITE. THEREFORE, YOU MUST REGULARLY ACCESS THIS SECTION OF THE SITE IN ORDER TO SEE THE UPDATED VERSION OF OUR PRIVACY POLICY.

2.8.2. IN THE ACTION PROVIDED BY THE GDPR, SOCIEDADE COMERCIAL Unicórnio Flamejante Lda., IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA.

2.8.3. IRREGULARITIES, NON-COMPLIANCE SITUATIONS AND ANY SECURITY RESTRICTIONS IN THE PROCESSING OF PERSONAL DATA MUST BE TRANSMITTED IMMEDIATELY TO MALÜ’S DATA PROTECTION CHARGE THROUGH SENDING E-MAIL TO: [email protected]

2.9. INTELLECTUAL PROPERTY RIGHTS

ALL CONTENTS PRESENT ON THIS SITE ARE MALÜ’S EXCLUSIVE PROPERTY: TEXTS, IMAGES, OR ANY OTHER TYPE OF INFORMATION THAT DOES NOT COME FROM THIRD PARTIES. IN THIS FORM, THEY ARE PROTECTED BY THE COPYRIGHT CODE. MALÜ RESERVES THE RIGHT TO, AT ANY TIME, MAKE CHANGES TO THESE CONTENTS, HAVING NO OBLIGATION TO MAKE ANY PRIOR COMMUNICATION TO USERS.

2.10. THIRD PARTY CONTENT

THIS WEBSITE MAY CONTAIN LINKS TO THIRD PARTY SITES (“LINKED SITES”). THE LINKED SITES ARE NOT UNDER CONTROL OF MALÜ, MALÜ IS NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED SITE.

Unique accessories for your best friend

This is the shop for your dog Explore our collections of various accessories like collars, leashes, chest harnesses, among others for you pet.

ATENÇÃO! ESTE SITE UTILIZA COOKIES. AO NAVEGAR ESTARÁ A CONSENTIR A SUA UTILIZAÇÃO.

ATTENTION! THIS SITE USES COOKIES. BY NAVIGATING YOU ARE CONSENTING TO USE IT.