Framework

A Malü ® reafirma o seu compromisso de proteção de dados dos seus clientes e dos visitantes deste site. Assim, e em cumprimento do disposto no Regulamento Geral de Proteção de Dados (RGPD – Regulamento [EU] 2016/679 do Parlamento Europeu e do Conselho, de 27 de abril de 2016), relativo à proteção de pessoas singulares no que diz respeito ao tratamento de dados pessoais e à livre circulação desses dados, a Malü procedeu à revisão dos Termos e Condições de utilização da loja online, bem como da sua Política de Privacidade.

GENERAL TERMS & CONDITIONS

O acesso e a navegação neste site estão sujeitos aos presentes Termos e Condições Gerais de Utilização, que integram as Condições Gerais de Venda da loja online www.malupetwear.pt e a Política de Privacidade e Proteção de Dados apresentadas pela sociedade comercial Unicórnio Flamejante Lda., NIPC 516880748, com sede na Tv. Santa Marta, nº1 Ap.3, 1150-300 Portugal, adiante designada por Malü ®, por referência à marca registada.

INTRODUCTION

As vendas realizadas através da loja online www.malupetwear.pt pressupõem a aceitação, por parte do cliente, das Condições Gerais de Venda que são estabelecidas em cumprimento da legislação aplicável ao setor do comércio eletrónico.

A Malü reserva-se, no entanto, o direito de alterar estas Condições Gerais de Venda sem aviso prévio, obrigando-se a publicar quaisquer alterações no presente site.

MALÜ IS NOT RESPONSIBLE FOR ANY FACTS ARISING OUT OF THE SITE'S UNAVAILABILITY, WHETHER THE DURATION OF THE SITE, AND YET, THE RESERVE THE RIGHT TO RESTRICT ACCESS TO SOME AREAS OF THE SITE FOR REASONS OF ORDINATION OF ORDINANCE ORDERS. COOL. site, whatever its duration, and also reserves the right to restrict access to some areas of the website for technical reasons or to comply with legal obligations.

CONCEPTS AND DEFINITIONS

CUSTOMER - ANY INDIVIDUAL PERSON WITH A MINIMUM AGE OF 18 YEARS WHO CREATES A CUSTOMER ACCOUNT UNDER THE COMMITMENT THAT ALL THE INFORMATION CONCERNING ITS IDENTIFICATION AND OTHER DATA REQUIRED TO PERFORM AND PROCESS THE RESPECTIVE ORDER ARE TRUE, UPDATED AND COMPLETED. FOR ALL EFFECTS, MALÜ CONSIDERS THAT A COLLECTIVE PERSON IS IDENTIFIED AND INDIVIDUALIZED BY THE CONNECTION BETWEEN ITS SOCIAL NAME, HEADQUARTERS AND THE COLLECTIVE PERSON IDENTIFICATION NUMBER INDICATED AT THE TIME OF CREATING THE RESPECTIVE ACCOUNT.

Cookie – pequeno ficheiro enviado para o computador do cliente que fica guardado no seu disco.

WHEN CREATING AN ACCOUNT ON THE SITE, THE CLIENT'S COMPUTER WILL HOLD A COOKIE THAT WILL ALLOW THE CUSTOMER TO BE AUTOMATICALLY IDENTIFIED WHENEVER VISITING THE SITE AGAIN. site, o computador do cliente guardará um cookie que permitirá que o cliente seja automaticamente identificado sempre que voltar a visitar o site.

Os cookies são também utilizados para que o nosso sistema consiga seguir os passos do cliente numa sessão de compra. Se o cliente não aceitar a utilização de cookies, não conseguirá utilizar este site.

PERSONAL DATA - INFORMATION RELATING TO AN IDENTIFIED OR IDENTIFIABLE INDIVIDUAL PERSON, IE, THE “DATA HOLDER”, IDENTIFIABLE DIRECTLY OR INDIRECTLY BY REFERENCE TO AN IDENTIFIER (EXAMPLE: NAME, IDENTIFICATION NUMBER; EMAIL ADDRESS; IP ADDRESS; IP ; ETC.).

Propriedade Intelectual – todos os direitos de propriedade intelectual de software e conteúdos disponibilizados através deste site são propriedade da Malü e estão licenciados e protegidos por leis e tratados em todo o mundo.

ALL THESE RIGHTS ARE RESERVED TO MALÜ AND ITS SUPPLIERS.

O cliente pode guardar, imprimir ou apresentar os conteúdos deste site apenas para o seu uso pessoal.

Não é permitida a publicação, manipulação, distribuição ou reprodução, em qualquer formato, de qualquer conteúdo deste site, nem a ligação do mesmo a qualquer negócio ou empresa.

DATA PROCESSING - AN OPERATION OR A SET OF OPERATIONS MADE ON PERSONAL DATA OR ON SETS OF PERSONAL DATA, BY AUTOMATED OR NON-AUTOMATED MEDIA, SUCH AS COLLECTION, REGISTRATION, ORGANIZATION, STRUCTURING, CONSERVATION, ADAPTING, RECOVERING, RECOVERING, ADVERTISING, ADVERTISING, RECOVERING, ADVERTISING, RECOVERING, ADVERTISING OR , DISCLOSURE BY TRANSMISSION, DISSEMINATION OR ANY OTHER FORM OF AVAILABILITY, COMPARISON OR INTERCONNECTION, LIMITATION, DELETION OR DESTRUCTION.

RESPONSIBLE FOR DATA PROCESSING - SOCIEDADE COMERCIAL UNICÓRNIO FLAMEJANTE LDA., ABOVE BETTER IDENTIFIED.

Site – sítio de internet www.malupetwear.pt, titulado e operado pela sociedade comercial Unicórnio Flamejante Lda., para efeitos de promoção e venda dos produtos daquela loja online.

Object

Os presentes Termos e Condições Gerais de utilização têm por objeto a definição das condições de acesso a e de navegação no site por parte do cliente que pretenda efetuar compras na loja online. As Condições Gerais de Venda visam regular os termos de operacionalização das transações comerciais realizadas entre a Malü e o Cliente. A Política de Privacidade e Proteção de Dados visa identificar as medidas de proteção da privacidade no que diz respeito ao tratamento de dados pessoais e à livre circulação dos dados de pessoas singulares, incluindo as ferramentas de gestão personalizada dos dados pessoais fornecidos pelos clientes.

I - GENERAL TERMS OF SALE

ORDER AND PURCHASE PROCESS

ONCE YOU HAVE MADE YOUR PURCHASE, ALL THE ITEMS YOU WANT TO BUY HAVE BEEN ADDED TO YOUR CART AND THE NEXT STEPS WILL BE THE COMPLETION OF THE ORDER AND PAYMENT. TO DO SO:

• CLICK THE BUTTON FOR THE ICON WITH A SHOPPING BAG AT THE TOP RIGHT OF THE PAGE;
• CLICK ON THE “VIEW CART” BUTTON;
• CLICK ON THE “CHECKOUT” BUTTON

THEN YOU MUST FILL IN ALL THE NECESSARY DATA FOR THE DELIVERY OF THE ORDER, NAMELY NAME, SURNAME, COUNTRY, ADDRESS, TOWN, POSTCODE AND E-MAIL ADDRESS.

AFTER COMPLETING THE ORDER PROCESS IN THE CUSTOMER'S PERSONAL ACCOUNT, THE CUSTOMER HAS A PERIOD, INDICATED IN THE SELECTED PAYMENT METHOD, TO PROCEED WITH THE PAYMENT. AFTER THIS PERIOD, IF THERE IS NO PAYMENT CONFIRMATION, THE ORDER WILL BE CANCELED.

Payment methods

MALÜ MAKES THE FOLLOWING PAYMENT METHODS FOR PURCHASES IN THE ONLINE STORE:

MBWAY:

THE MBWAY PAYMENT IS PROVIDED BY THE IFTHENPAY ENTITY AND HAS THE GUARANTEE OF CONFIDENTIALITY AND DATA ENCRYPTION.. THE CLIENT ONLY NEED TO GIVE THEIR PHONE NUMBER ASSOCIATED WITH MBWAY AND WILL RECEIVE THE ASK FOR THE PAYMENT IN THE APP.  E TEM A GARANTIA DE CONFIDENCIALIDADE E ENCRIPTAÇÃO DE DADOS. o CLIENTE TEM APENAS DE COLOCAR O SEU Nº DE TELEMÓVEL ASSOCIADO AO mbwAY E SER-LHE-Á ENVIADO UM PEDIDO DE PAGAMENTO.

PayPal

PAYPAL PAYMENT IS A SAFE METHOD USED WORLDWIDE. FOR MORE INFORMATION ON THIS PAYMENT METHOD, VISIT WWW.PAYPAL.COM.

CREDIT CARD

Os produtos/serviços poderão também ser adquiridos e pagos utilizando o Cartão de Crédito. O sistema de pagamento é fornecido pela entidade Stripe e tem a garantia de confidencialidade e encriptação de dados. A Malü não guardará os dados de pagamento, validando apenas a compra.
PAYMENT BY CREDIT CARD MUST BE DONE IMMEDIATELY, AT THE TIME OF PURCHASE, ACCORDING TO FOLLOWING THE INDICATIONS ON OUR WEBSITE.

MULTIBANCO

MULTIBANCO PAYMENTS MAY BE MADE THROUGH THE MULTIBANCO CASH NETWORK OR THROUGH YOUR HOMEBANKING.

WHEN FINISHING YOUR ORDER, A MULTIBANK REFERENCE WILL BE GENERATED. THE CUSTOMER WILL RECEIVE THIS REFERENCE IN THE ORDER CONFIRMATION E-MAIL.

TO MAKE PAYMENT IN A MULTI-BANK BOX, THE CUSTOMER MUST SELECT THE OPTION “PAYMENT OF SERVICES / PURCHASES” AND INSERT THE CORRESPONDENT ENTITY, REFERENCE AND VALUE.

NOTICE: ONCE THE BANK REFERENCE GENERATED FOR PAYMENT HAS A LIMITED VALIDITY, THE PAYMENT WILL NOT BE CHECKED WITHIN THIS SUMMARY THE ORDER WILL BE VOID.

1.2. DELIVERY PROCESS

ONCE THE PAYMENT OF THE ORDER IS CONFIRMED, THE CUSTOMER WILL RECEIVE A CONFIRMATION E-MAIL WITH THE RESPECTIVE INVOICE.

ORDERS ARE DELIVERED FROM MONDAY TO FRIDAY, EXCEPT FOR LOCAL OR NATIONAL HOLIDAYS, TO THE ADDRESS THE CUSTOMER INDICATES WHEN MAKING THE SAME.

WARNING: IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DELIVERY TIME.

DELIVERY TIMES:

ONCE PAID THE ORDER, MALÜ PET WEAR RESERVES THE RIGHT OF MAXIMUM 5 WORKING DAYS FOR SHIPMENT OF THE ORDER. AFTER THE SHIPMENT OF THE ORDER THE DELIVERY TIMES ARE AS FOLLOWS:

CONTINENTAL PORTUGAL
1 to 2 BUSINESS DAYs

Madeira AND AZORES
2 to 3 Business DAYS

EUROPE
3 to 5 business days

Rest of the world
5 to 10 business days

WARNING: DELIVERY TIMES ARE INDICATIVE AND, THEREFORE, ARE ONLY CONSIDERED VALID WHEN THERE ARE NO PHYSICAL OR STRUCTURAL IMPEDIMENTS (EXAMPLE: INCORRECT ADDRESSES OR CONTRACTS OF GREATER FORCE, SUCH AS STRUCTURES, LOSS OF CONNECTION, INTERIM). IT DOES NOT INCLUDE THE TIME FOR CUSTOMS CLEARANCE, IF NECESSARY.

VALUE OF SHIPPING

PORTUGAL
Orders above or equal 25€ - FREE
Below 25€ - 4,20€

EUROPE
8,90€

INTERNATIONAL SCOPE
12,05€

USA
14,30€

SHIPPING REFUNDS

THE QUESTION OF REIMBURSEMENT OF THE SHIPPING ORDERS OF THE ORDER CAN BE ASKED WHEN:

• I) NO DELIVERY OF THE ORDER FOR REASONS THAT CAN BE MALÜ OR THE CARRIER: THE CUSTOMER WILL BE FULLY REFUNDED OF THE AMOUNT THAT EVENTUALLY PAID. A TEAM COLLABORATOR IN CONTACT WITH THE CUSTOMER TO CONFIRM THE RIGHT TO REFUND AND TO PROVIDE ANY ADDITIONAL CLARIFICATION ON THIS TOPIC.
• II) ERROR IN THE SHIPPED PRODUCT (S) OR SHIPMENT OF DEFECTIVE PRODUCT (S): THE CUSTOMER WILL BE FULLY REFUNDED FOR THE AMOUNT THAT EVENTUALLY HAVE BEEN PAID UNTIL THE ERROR OR DEFECT IS CHECKED. IN TOTALITY OF PRODUCTS SHIPPED.
• III) RIGHT TO FREE TERMINATION OF THE CONTRACT: PURSUANT TO THE PROVISIONS OF ARTICLES 10 AND 11 OF THE LEGAL REGIME APPLICABLE TO DISTANCE AND OUTSIDE COMMERCIAL CONTRACTS, THE CUSTOMER MAY EXERCISE THEIR RIGHT OF FREE TERMINATION OF THE 14 TERM OF THE CONTRACT. COUNTED FROM THE DAY YOU ACQUIRE PHYSICAL POSSESSION OF THE ORDERED PRODUCT.

IN THE EVENT OF A PRE-PAID ORDER BEING RETURNED TO MALÜ FOR REASONS NOT IMPUTABLE TO MALÜ, MALÜ WILL REFUND THE AMOUNT PAID FOR THE SAME, INCLUDING THE COSTS RELATING TO SHIPPING SHIPPING. PRE-PAID ORDERS ARE THOSE PAID FOR PAYPAL, CREDIT CARD OR MULTIBANCO.

THE REFUND TO THE CUSTOMER WILL BE MADE THROUGH A REFUND COUPON THAT CAN BE USED IN A FUTURE ORDER. THE COUPON WILL HAVE A VALIDITY OF 12 MONTHS FROM THE DATE OF CREATION OF THE SAME. AFTER THIS TERM, THERE WILL BE NO PLACE FOR ANY TYPE OF REFUND. 

IF THE REASON FOR THE DELIVERY HAS NOT BEEN MADE AND THE ORDER RETURN IS WITH THE TRANSITARY'S RESPONSIBILITY, INDEPENDENTLY OF THE CHOICE PAYMENT METHOD, THE CUSTOMER SHALL HAVE TO SUBMIT A WRITTEN CLAIM THAT WILL BE ANALYZED BY THE TRANSIT. IF THE PROBLEM WITH THE DELIVERY HAS BEEN CAUSED BY AN INCORRECT OR INCOMPLETE ADDRESS, THE CUSTOMER MUST ATTACH A PROOF OF ADDRESS (EXAMPLE, ELECTRICITY ACCOUNT, WATER OR GAS) TO THE CLAIM.

CANCELLATION OF ORDERS

AS SOON AS THE ORDER IS COMPLETED AND THE PAYMENT FORM IS CHOSEN, CANCELLATION OF THE ORDER IS NOT POSSIBLE.

1.3 RETURN AND EXCHANGE PROCEDURE

RETURNS

IF THE CUSTOMER WANTS TO RETURN ONE OR MORE ITEMS, THEY CAN DO IT WITHIN 14 DAYS AFTER THE ORDER IS RECEIVED, SINCE THE PRODUCTS ARE INTACT, SEALED, COMPLETE AND WITHIN THE ORIGINAL PACKAGE, WHICH CANNOT BE DAMAGED, ALTER OR RISKED. THE CUSTOMER MUST ENSURE THAT THE ITEM (S) RETURNED (S) ARRIVES (M) TO THE FACILITIES BELOW INDICATED WITHIN 28 DAYS OF THE DELIVERY.

TO EXERCISE THEIR RIGHT TO RETURN, THE CUSTOMER SHOULD CONTACT MALÜ THROUGH THE E-MAIL [email protected], SPECIFYING THE ORDER NUMBER, DESCRIPTION OR REFERENCE OF THE PRODUCT (S) IT WANTS TO RETURN. IF MALÜ ERROR, PHOTOS OF THE PRODUCT IN QUESTION MUST BE SENT. THE REFUND WILL BE MADE THROUGH A REFUND COUPON, WHICH HAS A VALIDITY OF 12 MONTHS FROM THE DATE OF ITS ISSUE. AFTER THIS TERM, THERE WILL BE NO PLACE FOR A NEW REFUND.

THE CUSTOMER WILL ALSO HAVE ATTENTION IF THE PRODUCT THAT HE WANTS TO RETURN WAS PURCHASED UNDER SOME PROMOTIONAL CAMPAIGN AND IF, FOR THAT REASON, HE BENEFITED FROM ANY OFFER PRODUCT. IF IT WAS THE CASE, YOU MUST RETURN NOT ONLY THE PRODUCT IN QUESTION, BUT ALSO THE OFFER THAT WAS ASSIGNED TO YOU WITH YOUR PURCHASE. BOTH PRODUCTS MUST COMPLY WITH THE PREVIOUSLY MENTIONED GUIDELINES.

Apenas é possível a devolução de um conjunto na sua totalidade. Caso o cliente pretenda devolver um produto que pertença a um conjunto, deverá fazer a devolução de todos os produtos que constituem esse mesmo conjunto. Todos os produtos deverão cumprir as diretrizes anteriormente referidas.

nO CASO DE PRODUTOS DE EDIÇÕES ESPECÍFICAS COMO NATAL, NÃO SE ACEITA DEVOLUÇÃO APÓS DIA 24/12 APENAS TROCA POR OUTROS PRODUTOS NATALÍCIOS.

PRODUTOS PERSONALIZADOS NÃO PODEM SER DEVOLVIDOS NEM TROCADOS.

THE ARTICLE (S) MUST BE RETURNED TO THE FOLLOWING ADDRESS: MALÜ PET WEAR - Calçada de Santo António 6B 1150-313 Lisboa PORTUGAL.

THE SHIPPING COSTS FOR RETURNS ARE NOT REFUNDS. EXCEPT FOR CASES IN WHICH MALÜ IS NOTIFIED AND CONFIRMING THAT AN ERROR HAS OCCURRED IN THE PRODUCT (S) SHIPPED, MALÜ WILL BEAR THE COSTS OF RETURN THAT WILL BE RETURNED WITH THE GREATEST BRIEF TO THE CUSTOMER. THE METHOD OF RETURN MAY BE A BANK TRANSFER OR A DISCOUNT COUPON, ONCE AGREED WITH THE CUSTOMER.

RETURNS OF PRODUCTS WITH SIGNS OF BEING USED WILL NOT BE ACCEPTED. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CUSTOM ITEMS (NAME AND / OR NUMBER) OR CUSTOMized ITEMS.

EXCHANGES

O cliente deverá proceder à devolução do(s) artigo(s), solicitar o respetivo reembolso e efetuar uma nova compra. O reembolso será feito através de cupão e NÃO PERMITIRÁ portes de envio GRATUITOS.

REFUND METHODS

MALÜ WILL DO THE POSSIBLE TO REFUND THE CUSTOMER QUICKLY, HOWEVER, SAVING, HOWEVER, A MAXIMUM TERM OF 15 DAYS FROM THE RECEIPT OF THE RETURN AT THE ABOVE ADDRESS.

REFUND, regardless of the form of payment, will always be made through a discount coupon to be used in the store. THIS COUPON WILL HAVE A MAXIMUM VALIDITY OF 12 MONTHS AFTER THE DATE OF CREATION OF THE SAME. AFTER THIS TERM, THERE WILL BE NO PLACE FOR ANY TYPE OF REFUND.

1.4 PRODUCT INFORMATION

Seguimos rigorosamente todos os procedimentos necessários para garantir que todos os detalhes, descrições e preços dos produtos apresentados no site estão corretos. 

ALL PRODUCTS, CAMPAIGNS, PROMOTIONS AND OFFERS ARE LIMITED TO THE UNITS ALLOWED FOR THE CAMPAIGN.

IF THERE IS ANY ORDER WHOSE PRODUCT, FOR ANY KIND OF ISSUE, CANNOT BE SHIPPED IN THE TIME ALLOWED, THE CUSTOMER WILL BE CONTACTED TO PROCEDURE TO REFUND OR CHANGE THE ORDER. THIS CASE IS THE ONLY ONE IN WHICH, IN ADDITION TO THE REFUND COUPON, THE CUSTOMER CAN CHOOSE TO BE REFUNDED IN THE ORIGINAL PAYMENT METHOD. 

MALÜ RESERVES THE RIGHT TO BE ABLE TO CHANGE PRICES WITHOUT NOTICE.

PAYMENTS ARE ALWAYS MADE IN EUROS, EVEN WHEN PRICES ARE PRESENTED IN OTHER CURRENCIES. SOME BANKING ENTITIES MAY CHARGE EXCHANGE RATES. MALÛ IS TOTALLY OBLIGATED TO THIS FACT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR IT.

MALÜ IS NOT RESPONSIBLE FOR ANY PRODUCT OR SERVICE DISCLOSED BY THIRD PARTIES AND AVAILABLE IN ANY HYPERLINKS AS WELL AS FOR ANY QUALITY OR PERFORMANCE CLAIMS MADE BY THOSE. THE CUSTOMER IS HEREBY WARNED THAT OTHER PAGES ON THE INTERNET, INCLUDING, BUT NOT LIMITED TO, HYPERLINKS OR PAGES WITH A HYPERLINK FOR THIS, MAY CONTAIN MATERIAL OR INFORMATION THAT SOME PEOPLE MAY CONSIDER INAPROPRIATE OR HISNESS, WHICH IS DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY, DAMNY Deceptive, who is defamatory or libelous, who infringes the rights of others or who is in any other way unlawful. MALÜ EXPRESSLY DECLINES ANY RESPONSIBILITY FOR THE CONTENT, LEGALITY, DECENCE OR ACCURACY OF ANY INFORMATION AND ANY PRODUCTS OR SERVICES PRESENT IN ANY LINK OR ANY PAGE WITH A LINK TO THIS.

1.5 NO WASTE POLICY (PNAD)

WITH THIS POLICY ITEMS IN GOOD CONDITION THAT MAY BE RE-USED WILL RIGHT TO ADVANTAGES:

• COLLARS, CHESTNUTS AND LIGHTS THAT ARE NOT OUR BRAND CAN BE DELIVERED TO US. AS A COUNTERPARTY A 10% COUPON WILL BE CREATED - FOR ITEM RETURNED - FOR USE IN A PURCHASE. THE COUPON IS FOR SINGLE USE AND IT IS NOT POSSIBLE TO USE MORE THAN ONE COUPON PER PURCHASE. THE COUPON IS VALID FOR 12 MONTHS AND AFTER THE EXPIRATION OF THE SAME IT IS NOT POSSIBLE TO REVIEW THE DISCOUNT. 
• MALÜ BRAND COLLARS AND Harnesses, WHEN THEY Cease Serving The Animal, CAN BE PURCHASED WITH THE SAME STANDARD, BUT THE SIZE ABOVE, WITH 50% DISCOUNT IN COUPON ON THE ITEM. THE COUPON WILL ONLY DISCOUNT ON THE ARTICLE IN QUESTION, IS FOR SINGLE USE AND IS VALID FOR 6 MONTHS. AFTER THE EXPIRATION OF THE SAME IT IS NOT POSSIBLE TO REVIEW THE DISCOUNT.

ALL ITEMS SUBMITTED MUST BE IN CONDITION TO BE USED. IF THEY RIP, CUT OR DAMAGE WILL NOT BE REPLACED. NORMAL WEAR IS ACCEPTABLE AND EXPECTED!

DISCOUNT COUPONS WILL BE SENT BY E-MAIL AFTER RECEIVING THE PRODUCTS IN QUESTION IN OUR FACILITIES.

YOU CAN ONLY CHANGE A COLLAR OR Harness OF THE MALÜ BRAND FOR THE SIZE UP TO THE MAXIMUM 9 MONTHS AFTER PURCHASE. 

MALÜ Harnesses / COLLARS ONLY WILL BE REPLACED ONCE. AFTER THIS TIME, THEY CAN BE RETURNED, BUT THE CONDITIONS WILL APPLY AS IF THEY ARE NOT THE BRAND, OR BE THE 10% PER ITEM RETURNED.

PNAD IS EXCLUSIVE TO RESIDENTS IN CONTINENTAL PORTUGAL.

TO START THE PNAD PROCESS, WE ASK YOU TO CONTACT US DIRECTLY THROUGH THE E-MAIL [email protected]. 

YOU MUST RETURN ITEMS TO THE FOLLOWING ADDRESS:

MALÜ PETWEAR

Calçada Santo António 6B

1150-313 Lisboa

WE PLEASE BEFORE YOU SEND US NOTICE THROUGH THE E-MAIL [email protected].

THE SHIPPING FEES OF THE USED ITEMS IS THE CHARGE OF THE CUSTOMER. IF ITEMS ARE NOT BRANDED THE RETRIBUTION WILL BE ONLY THE 10% DISCOUNT COUPON. IF ITEM IS MALÜ BRAND AND MUST BE REPLACED BY AN EQUAL (WITH THE SAME STANDARD), BUT IN THE ABOVE SIZE, MALÜ WILL SEND THE ITEM WITHOUT ADDITIONAL SHIPPING. 

IN THE CASE OF THE RETURN OF A MALÜ PRODUCT WITH THE PURPOSE OF ACQUIRING THE ABOVE SIZE, IF THE PATTERN AND SIZE INTENDED BY THE CUSTOMER IS OUT OF STOCK, THE CUSTOMER HAS THE RIGHT TO CHOOSE A DIFFERENT STANDARD FROM THE SAME COLLECTION, WITHOUT THE SAME COLLECTION, CHANGE THE ARTICLE.

ITEMS RETURNED WILL BE DELIVERED BY MALÜ TO ANIMAL HELP INSTITUTIONS THAT CAN GIVE YOU A SECOND LIFE AND MAKE OTHER ANIMALS HAPPY. THIS IS THE REASON FOR WHICH ITEMS MUST BE IN GOOD CONDITION.

A Malü reserva-se no direito de alterar os termos e condições da Politica “Não ao Desperdício” sem aviso prévio, obrigando-se a publicar quaisquer alterações no presente site. Para dúvidas pedimos que leia os Termos e Condições ou que entre em contacto através do e-mail [email protected].

1.6 SUGGESTIONS AND COMPLAINTS

THE OPINION OF OUR CUSTOMERS IS VERY IMPORTANT FOR US, AS IT ALLOWS US TO IMPROVE THE SERVICES WE PROVIDE. SO, IF FOR ANY REASON OUR CUSTOMERS ARE NOT SATISFIED WITH THE SAME, OR IF THEY HAVE ANY SUGGESTION, WE APPRECIATE THAT YOU HAVE A FEW MINUTES TO REPORT ANY SITUATION, PREFERENTALLY THROUGH THE Email [email protected]IF THE COMPLAINT IS RELATED TO A SPECIFIC ORDER, CUSTOMERS HAVE 14 DAYS FROM THE RECEIPT OF THE SAME TO CONTACT.

IF THE CUSTOMER HAS RECEIVED A PRODUCT DIFFERENT FROM THAT THE CUSTOMER EFFECTIVELY ORDERED, SHALL HAVE TO ATTACH A VIDEO TO HIS CLAIM OR, AT LEAST, SOME PHOTOS IN WHICH THE DETECTED PROBLEM IS CLEARLY VISIBLE.

IF AT THE TIME OF DELIVERY OF THE ORDER, THE OUTER STATE OF THE BOX IS NOT IN PERFECT CONDITIONS, THE CUSTOMER MUST REJECT THE DELIVERY WITH THE RISK OF WHAT THE COMPLAINT IS NOT ACCEPTED.

1.7 ALTERNATIVE DISPUTE RESOLUTION

IN CASE OF DISPUTE, THE CONSUMER MAY APPEAL TO THE ALTERNATIVE RESOLUTION ENTITIES OF CONSUMPTION IDENTIFIED AT THE CONSUMER PORTAL, ON THE ELECTRONIC SITE www.consumidor.ptOR THE ONLINE CONSUMPTION DISPUTE RESOLUTION ENTITIES IDENTIFIED ON THE ELECTRONIC SITE https://webgate.ec.europa.eu/odr.

THE CURRENTLY EXISTING ALTERNATIVE DISPUTE RESOLUTION ENTITIES ARE THE FOLLOWING:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo 
Competência genérica 
E-mail: [email protected] 
Web: http://www.arbitragemdeconsumo.org

Centro de Informação, Mediação e arbitragem de Conflitos de Consumo do Algarve 
Área geográfica abrangida – contratos celebrados no Distrito de Faro 
E-mail: [email protected] 
Web: http://www.consumidoronline.pt/

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra 
Área geográfica abrangida – contratos celebrados nos municípios de: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. 
E-mail: [email protected] 
Web: http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa 
Área geográfica de abrangência – contratos celebrados na Área Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira. 
E-mail: [email protected] / [email protected] 
Web: http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto 
Área geográfica de abrangência – contratos celebrados na Área Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia. 
E-mail: [email protected] 
Web: http://www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral 
Área geográfica de abrangência – contratos celebrados nos municípios de: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela. 
E-mail: [email protected] 
Web: http://www.triave.pt

CIAB – Centro de Informação, Arbitragem e Conflitos do Consumo 
Área geográfica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde. 
Email: [email protected] 
Web: http://www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira 
Email: [email protected] 
Web: http://www.srrh.gov-madeira.pt

1.7 WARRANTY

BEING ONE OF THE FUNDAMENTAL RIGHTS OF CONSUMERS THE ACCESS TO GOODS AND SERVICES CORRESPONDING TO CONTRACTORS AND WITH THE GUARANTEE OF CORRECT OPERATION, MALÜ WILL GUARANTEE, FOR A PERIOD OF 24 MONTHS FROM THE PURCHASE DATE (EXCEPT IN THE CASE OF PERISHABLE GOODS) THE QUALITY OF YOUR PRODUCTS, OFFERING TO CUSTOMERS, IN CASES WHERE LEGITIMATE IS DETERMINED, ONE OF THE FOLLOWING SOLUTIONS, BY THIS ORDER:

• REPAIR OF THE DAMAGED PROPERTY, GUARANTEING THE CORRECT OPERATION AND / OR FINAL QUALITY;
• EXCHANGE OF GOOD FOR EQUAL GOOD;
• EXCHANGE OF THE GOOD FOR A SIMILAR GOOD IN CHARACTERISTICS AND PURPOSE, SINCE AGREED WITH THE CLIENT;
• TERMINATION OF THE CONTRACT AND RESULTING REFUND IF NONE OF THE PREVIOUS OPTIONS ARE POSSIBLE.

THE EXERCISE OF THE RIGHT TO WARRANTY BY THE CUSTOMER WILL ALWAYS HAVE A PLACE WITH THE PRESENTATION OF THE E-MAIL CLAIM AND THE RETURN OF THE DAMAGE WELL OR NOT CORRESPONDING TO THE CONTRACTOR.

THE MALÜ TEAM WILL ANALYZE THE ARTICLE CONCERNED WITH A VIEW TO CONFIRMING THE EFFECTIVE RIGHT TO THE GUARANTEE BY THE CUSTOMER, EXCLUDING ALL SITUATIONS WHICH COULD BE RESULTING FROM, BETWEEN:

• ABUSE, INTENTIONAL DAMAGE OR NEGLIGENT DAMAGE BY THE CUSTOMER;
• NORMAL WEAR OF THE PRODUCT, SINCE WITHIN THE LEVELS EXPECTABLE AND DECLARED BY THE MANUFACTURER;
• IMPOSSIBILITY TO PROVIDE THE FAULT OR DEFECT INDICATED BY THE CUSTOMER;
• ALL SITUATIONS THAT ARE DETECTED AS FRAUD ATTEMPTS.

AFTER INSPECTION OF THE RECEIVED PRODUCT, THE CUSTOMER WILL BE INFORMED OF THE FOLLOW-UP OF THE ORDER.

IN CASES WHERE THERE IS A WARRANTY EXERCISE, MALÜ WILL PROMOTE THE REPAIR, REPLACEMENT OR REFUND OF THE ARTICLE IN THE SHORTEST SPACE OF TIME POSSIBLE, UP TO THE LIMIT OF 30 DAYS FROM THE NOTIFICATION SUBMITTED BY E-MAIL TO THE CUSTOMER THROUGH THE CUSTOMER. CONFIRMED THE RIGHT TO ACTUATE THE PRODUCT WARRANTY.

THE REFUND OF ANY AMOUNT PAID WILL BE CARRIED OUT THROUGH A COUPON, UNLESS IT IS AGREED DIFFERENTLY WITH THE CUSTOMER.

THESE PROVISIONS DO NOT HARM ANY CONSUMER RIGHTS THAT RESULT DIRECTLY FROM THE LAW IN FORCE.